Privacy Policy
This document clearly explains how your personal information is collected, used and protected on the pkpk tbk platform. Please read the full policy before using the site.
Table of Contents
1. Introduction
pkpk tbk ("we", "our", "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy ("policy") explains how pkpk tbk processes your personal information and what steps it takes to protect your privacy.
By registering on this site or using the service, you agree to the terms of this policy. Our Terms and Conditions also set out the general rules for using the service in detail. This policy supplements those terms — it should be read alongside them.
This policy applies only to the pkpk tbk platform. Any third-party website or service is directly responsible for its own privacy policy.
2. Data Collection
pkpk tbk collects only specific and necessary information. Below is a description of the types of information we collect:
2.1 Information You Provide Directly
When you create an account or fill out a form, the following information may be collected:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport details (for KYC verification)
- Payment account details (bKash, Nagad, Rocket or bank account number)
- Login credentials (username and encrypted password)
2.2 Automatically Collected Information
When you browse the platform or use the service, some information is collected automatically:
- IP address and device identifier information
- Browser type, operating system and language settings
- Time spent on the site, pages visited and click data
- Data collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
During deposits and withdrawals, details about the transaction amount, date, method and status are recorded. This information is used to ensure account security and to prevent possible fraud.
3. Data Use
Collected information is used for the purposes described below. pkpk tbk never uses your information outside these purposes:
- Account management: For registration, login, password recovery and account verification.
- Service delivery: To keep betting, gaming, deposit and withdrawal, and other platform features running.
- Security and fraud prevention: To detect multiple accounts, unauthorised transactions and other fraudulent activity.
- Customer support: To provide assistance via live chat and email and to resolve complaints.
- Legal compliance: To retain information as required by applicable law and to provide it to authorities when necessary.
- Service improvement: To analyse user experience and improve the platform's performance and reliability.
pkpk tbk never sells your personal information to third parties for marketing or advertising purposes.
4. Data Storage and Security
To protect your personal information, pkpk tbk adopts industry-standard technical and organisational measures. The key security steps are outlined below:
- SSL encryption: All communication between the site and the user is encrypted using SSL/TLS technology.
- Password hashing: User passwords are never stored in plain text — only encrypted hashes are kept.
- OTP verification: An OTP is sent as an additional layer of security for logins and transactions.
- Access control: Only authorised staff can access information, and only to the extent necessary.
- Regular security audits: Security audits are conducted regularly to identify system vulnerabilities.
4.1 Data Retention Period
Information is retained for as long as your account is active and for as long as necessary to operate the service. Even after an account is closed, certain information may be kept for a defined period due to legal obligations.
5. Sharing Data with Third Parties
pkpk tbk may share information with third parties in limited circumstances:
- Payment processors: Only the information necessary to complete transactions via bKash, Nagad, Rocket and bank transfer is sent to the relevant payment service.
- Game software providers: Minimal technical data may pass to a provider's servers to operate games, but no personally identifiable information is transmitted.
- Legal authorities: Required information may be provided on the basis of a valid court order or a lawful request from a government agency.
- Technical service providers: Companies contracted for server hosting and cybersecurity services have limited access to data — they may not use it for their own purposes or disclose it to third parties.
Outside the reasons listed above, pkpk tbk does not transfer your information to third parties for any commercial purpose.
6. Cookie Policy
Cookies and similar technologies are used on the pkpk tbk platform. Cookies are small text files stored on your device that help the site remember your preferences.
6.1 Types of Cookies
- Essential cookies: Strictly necessary for login state and security. These cannot be disabled.
- Functional cookies: Used to remember language and display preferences. You can disable these, but doing so may limit some features.
- Analytics cookies: Used to collect site usage statistics. These cookies cannot identify you personally.
6.2 Cookie Control
Cookies can be blocked or deleted from your browser settings. Please note that disabling essential cookies may prevent you from logging in to your account properly.
7. User Rights
As a pkpk tbk user, you have the following rights over your own information:
- Right of access: The right to know what information is held about you and to request a copy.
- Right to rectification: The right to request that incorrect or incomplete information be updated or corrected.
- Right to erasure: The right to request that your information be deleted in certain circumstances — though this may not be fully possible if legal obligations apply.
- Right to restrict processing: The right to object to the processing of your information in certain cases.
- Right to data portability: The right to request that information held about you be provided in a structured format.
To exercise these rights, contact our support team using the method described in the contact section below. We will respond within a reasonable time of receiving the request.
To learn about your rights and options regarding responsible gaming, visit our Responsible Gaming page — it includes information on self-exclusion and setting spending limits.
8. Protection of Minors
pkpk tbk strictly operates for users aged 21 and over. Any person under the age of 21 is completely prohibited from opening an account or using the service.
Age verification is mandatory at registration. If it is found that a user is under 21, their account will be suspended immediately and any information collected will be deleted. If a parent or guardian suspects that their minor child is using this platform, please contact us directly.
pkpk tbk does not intentionally collect personal information from any person under the age of 21.
9. Policy Changes
pkpk tbk reserves the right to update this privacy policy when necessary. For significant changes, users will be notified via their registered email or through a notice on the site.
The "Last updated" date will be shown at the top of each version. Continued use of the site after a change will be taken as your agreement to the new policy. The latest policy will always be available on this page.
To learn more about pkpk tbk and get an understanding of our operations and values, read our About Us page.
10. Contact
For any privacy-related requests, questions or complaints, contact the pkpk tbk support team through any of the channels below. Our support is available seven days a week, twenty-four hours a day, in Bengali and English.
Many questions are already answered in our FAQ section for general enquiries and information.