Play responsibly, stay safe
pkpk tbk believes gaming is for fun — not for stress or harm. On this page, learn how you can control your own playing time and spending, and where to get help if you need it.
What responsible gaming means at pkpk tbk
Gaming is entertainment — it is never a substitute for income, nor a solution to any problem. At pkpk tbk, we want every player to make conscious decisions: how long to play, how much to spend, and when to stop. Responsible gaming means keeping fun where it belongs — with you in control of your time and money.
Our Terms and Conditions explain in detail how account usage limits, deposit controls, and self-exclusion work. As an adult user, knowing these things is your right and an easy way to keep yourself protected.
Often a family member or someone close notices that a person is spending too much time or money on gaming. In such cases, support from family and friends is very important. Speaking with a professional counsellor can also help — such services are available at various mental health centres in Bangladesh.
pkpk tbk never wants any player to face financial or mental hardship. If you feel gaming is getting out of control, contact our 24/7 live chat or email support — we are ready to assist in Bengali. You can also visit our FAQ section for answers to common questions.
How to self-exclude
If you want to take a temporary or long-term break from gaming, follow the steps below:
Log in to pkpk tbk and go to Account Settings.
Select the "Responsible Gaming" or "Self-Exclusion" option.
Choose your break duration (1 week, 1 month, or permanent).
Confirm your decision — your account will be restricted immediately.
If needed, contact us via live chat or email — the support team will assist you.
Stay in control — available tools
pkpk tbk lets you manage your own gaming habits. These tools are available directly from your account settings.
Set a deposit limit
Set a limit on how much you can deposit per day, per week, or per month. Once set, the limit takes effect immediately.
Set a session time limit
Decide in advance how long you will play. When the time is up, the system will automatically alert you and help you end the session.
Maximum loss limit
If you do not want to keep playing after losing a certain amount, set a maximum loss limit in advance. When this limit is reached, betting stops automatically.
Cooling-off period
Want to take a break from gaming for a few days? The cooling-off option lets you temporarily deactivate your account for anywhere from 24 hours to 30 days.
Long-term break
Use self-exclusion to close your account for an extended period or permanently. Once this decision is made, the account cannot be reactivated before the set period ends.
View your gaming history
You can view your deposits, withdrawals, betting history, and win/loss stats at any time. Staying aware of your own habits is the most effective safeguard.
Warning signs of a problem
Ask yourself a few questions to understand whether gaming is getting out of control. If any of the signs below appear, it is the right time to seek help:
- You feel the urge to keep betting more to recover losses.
- You are using money set aside for household or personal expenses to play.
- You are hiding your gaming from family or friends.
- You have tried to stop gaming but have not been able to.
- Gaming is causing problems with work, studies, or family relationships.
- You are turning to gaming to escape stress or anxiety.
- More time or money than planned is going into gaming.
Safe gaming habits
Following a few simple habits keeps gaming enjoyable at all times and prevents any risk:
- Before you start, decide how much money and how long you will play.
- Only play with money you can afford to lose.
- Never place bets out of emotion or under the influence of alcohol.
- Do not let gaming take priority over family and social responsibilities.
- Even after a win, make decisions with a clear head — avoid chasing bigger gains.
- Take regular breaks and spend time on activities outside of gaming.
- Use parental controls on your device to prevent minors from gaining access.
Get help — you are not alone
Acknowledging a problem and asking for help is a sign of courage. Help is available from the sources below.
24/7 Live Chat and Email
pkpk tbk's support team is available around the clock in Bengali and English. If you feel you need help managing your gaming, write to us directly on live chat or send an email — we will assist with self-exclusion and setting limits.
Talk to the people close to you
An open conversation with a family member or a trusted friend is often the most effective form of support. They are by your side and can help you get back on track.
Mental health specialist
Consult a counsellor or mental health specialist who works with behavioural addictions. This service is available at various government and private mental health centres in Bangladesh.
pkpk tbk's commitment
pkpk tbk is not just a gaming platform — it is a commitment to creating a responsible environment. We believe every player's safety is our responsibility. With that goal in mind, we maintain a number of measures at all times.
Our Privacy Policy explains in detail how your personal information and account data are kept secure. As a user, you can request control over your data at any time.
We recognise that online gaming is a growing area in Bangladesh and many users are new to it. Raising awareness about responsible gaming is therefore a long-term commitment for us.
What we ensure
- Strict prevention of account creation by anyone under 21.
- Self-exclusion requests are acted on immediately.
- Promotional communications are stopped for restricted accounts.
- The support team gives responsible gaming requests the highest priority.
- SSL encryption and secure payment processing are guaranteed.
- Betting history and account information are always transparent and visible.
Questions about responsible gaming
Find answers to common questions about responsible gaming here. For more questions, visit our FAQ page.