pkpk tbk Terms and Conditions

These Terms and Conditions ("Terms") form a legal agreement between pkpk tbk ("Platform", "we", "us") and the user ("you", "member"). By using the pkpk tbk website, mobile app and related services, you are considered to have fully accepted these Terms.

If you disagree with any part of these Terms, please stop using the platform. pkpk tbk reserves the right to change these Terms at any time, and the updated version takes effect as soon as it is published on the site.

To learn more about pkpk tbk's overall operations, team and goals, visit our About Us page.

2.1 Registration Eligibility

To open an account on pkpk tbk, the following conditions must be met:

• You must be at least 21 years old.
• You must provide a valid and active email address.
• All information provided must be true, accurate and complete.
• Each person may operate only one account.
• The account may not be operated on behalf of any third party.

2.2 Account Security

It is your responsibility to keep your username and password strictly confidential. If you suspect unauthorized access to your account, you must notify the pkpk tbk support team immediately. The member is responsible for any loss arising from misuse of their account or disclosure of their credentials.

2.3 Identity Verification

pkpk tbk may request identity verification from a member at any time. If the required documents are not submitted, the account may be temporarily suspended. This process is applied to protect all members.

2.4 Account Closure

If pkpk tbk determines that a member has engaged in fraudulent activity, bonus abuse or a breach of these Terms, the platform has the right to close that account immediately.

3.1 Deposit Methods and Limits

pkpk tbk currently accepts deposits via bKash, Nagad, Rocket and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank are supported. The minimum deposit amount for each method is ৳100.

• All deposits must be made in Bangladeshi Taka (৳).
• Deposited funds must come directly from the member's own account.
• Deposits made through a third party are not permitted.
• Keep a reference number for every transaction.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 10 to 45 minutes. Withdrawals can only be made using the same method used for the deposit.

• Account verification must be completed before submitting a withdrawal request.
• Withdrawals will be held if any active wagering requirement has not been met.
• Unusual or suspicious transactions may require additional verification.

4.1 Welcome Bonus

New members receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 adds a ৳2,000 bonus, bringing the total balance to ৳3,000; in this case the wagering requirement is ৳2,000 × 10 = ৳20,000.

Another example: depositing ৳8,200 earns the maximum ৳8,000 bonus, giving a total balance of ৳16,200; in this case the wagering requirement is ৳8,000 × 10 = ৳80,000.

4.2 Bonus Abuse

pkpk tbk actively monitors for abuse of the bonus system. If a member creates multiple accounts to claim bonuses, provides false information or attempts to gain any unfair advantage, that account and all associated bonuses will be cancelled.

4.3 VIP Cashback

Weekly cashback is available under the pkpk tbk VIP program. Across five tiers from Bronze to Diamond, cashback of 0.2% to 1.0% applies on weekly net losses. For example: a Gold-tier member with a weekly net loss of ৳20,000 receives ৳20,000 × 0.6% = ৳120 cashback. Cashback is also subject to wagering requirements, the same as bonuses.

5.1 General Gaming Terms

pkpk tbk offers various gaming options including casino games, slots, live casino and sports betting. Each game has its own rules, and it is the member's responsibility to read those rules before starting a game.

• If a technical error affects the outcome of a game, that round may be declared void.
• pkpk tbk is not liable for any bet lost due to software or connectivity issues.
• The use of automated betting software or bots is strictly prohibited.
• Betting from multiple devices at the same time may be restricted.

5.2 Sports Betting

When betting on cricket, football and other sports, the set odds and market terms must be followed. Odds will not be changed after a match has ended. Betting records, like deposit records, are stored in a secure system.

5.3 Fishing and Card Games

The rules for fishing games and card games from JILI, Spadegaming and other providers are described within those games. For all live casino games including Teen Patti, roulette and baccarat, the dealer's decision is final.

pkpk tbk takes the utmost care in collecting, storing and processing members' personal information. All data is kept secure using SSL encryption technology.

• Members' personal information is never sold to third parties.
• Documents collected for identity verification are stored securely.
• Information may be provided to authorities where there is a legal obligation to do so.

Full details of how pkpk tbk manages your information are set out in our Privacy Policy. Please read that page as well.

pkpk tbk believes gaming is a form of entertainment — not a way to earn a living. If a member feels that gaming is negatively affecting their daily life or financial situation, immediate action should be taken.

• Members can set deposit limits on their own account.
• Temporary or permanent self-exclusion is available.
• Persons under 21 are not allowed to create an account.
• If you need assistance, contact us via 24/7 live chat or email.

pkpk tbk's Responsible Gaming page has detailed information on safe gaming habits, self-control methods and ways to get support.

The pkpk tbk customer support team is available seven days a week, 24 hours a day. Support is available in both Bengali and English.

8.1 Contact Methods

• Live Chat: instant support from any page on the site.
• Email: [email protected]

8.2 Complaint Resolution

If you have a dispute about a transaction or game outcome, you must notify the support team within 72 hours of the event. pkpk tbk will review the complaint and communicate a decision within a reasonable time. Providing relevant screenshots or transaction details will help resolve the matter faster.

All content on the pkpk tbk platform — logos, graphics, text, software, interface design — is the intellectual property of pkpk tbk. Copying, distributing or commercially using these materials without written permission is strictly prohibited.

• The pkpk tbk name or logo may not be used in any external promotion.
• Automated scraping or collection of any data from the site is prohibited.
• The intellectual property of third-party game software belongs to the respective providers.

pkpk tbk strives to provide uninterrupted service, but does not accept liability for losses in the following situations:

• A bet or transaction fails due to an internet connection disruption.
• A fault occurs in third-party game software.
• Loss occurs due to the user's own device or connectivity issues.
• The service is unavailable during unplanned technical maintenance.

pkpk tbk reserves the right to partially or fully suspend the service at any time, particularly for maintenance or security reasons.

pkpk tbk reserves the right to change, amend or update these Terms at any time. Updated terms take effect from the moment they are published on the site. For significant changes, members may be notified by email or via a notice at login.

Continuing to use the site after changes have been made will be taken as acceptance of the new Terms. You are therefore advised to review this page regularly.

Any dispute arising from these Terms or any aspect of pkpk tbk's services will first be addressed through discussion. Both the member and the platform are committed to a fair and prompt resolution.

• All complaints must first be submitted through the support team.
• If the matter is not resolved through support, pkpk tbk will advise on the next steps.
• Class action or collective complaints are not permitted.